Login
This section describes certain issues you might face while logging into PactFlow and explains how to resolve them.
Unable to login into PactFlow user interface​
When you sign up for PactFlow, you will be emailed the login details with a temporary password. This password is valid for 7 days. If you need to reset the password, you can reset the clock on this expiry by simply re-inviting the user. Alternatively, [contact us (https://support.smartbear.com/pactflow/message/) and we will reset it for you.
Github login error​
If you get an invalid_grant: {"error":"invalid_grant"} error while logging into PactFlow using Github, clear your browser cookies before logging in again.
Getting a 401 Unauthorized when publishing or verifying pacts​
The most common reasons for API authentication failures are:
- Using an old version of Pact library that does not support the PactFlow authentication scheme (bearer token authentication).
- To resolve this, make sure you are using the latest Pact library version for your language.
- Attempting to access the API with a username and password instead of an API token.
- To resolve this, please see the section on configuring your API token
- Using a read-only token instead of a read/write token.
- To resolve this, please see the section on configuring your API token and ensure you have copied the read/write token.
Additionally, on September 11 of 2023, the basic authentication feature for legacy plans was decommissioned. See the guide on upgrading to a supported authentication mode.