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This section describes certain issues you might face while logging into PactFlow and explains how to resolve them.

"You are not authorized to access this Pactflow account"​

There are two reasons this error may occur:

1. Your email has not been confirmed​

Please check your inbox for an email with the subject "Verify your email" from no-reply@id.smartbear.com and choose "confirm my account".

After this, you should be able to login.

2. You have not been invited to the account​

Users who created the account (initial users) or received an invitation to an account are able to login.

Github login error​

If you get an invalid_grant: {"error":"invalid_grant"} error while logging into PactFlow using Github, clear your browser cookies before logging in again.

Getting a 401 Unauthorized when publishing or verifying pacts​

The most common reasons for API authentication failures are:

  1. Using an old version of Pact library that does not support the PactFlow authentication scheme (bearer token authentication).
    • To resolve this, make sure you are using the latest Pact library version for your language.
  2. Attempting to access the API with a username and password instead of an API token.
  3. Using a read-only token instead of a read/write token.

Additionally, on September 11 of 2023, the basic authentication feature for legacy plans was decommissioned. See the guide on upgrading to a supported authentication mode.